Shipping Policy

At Venus Gems, we are committed to delivering your precious gemstones and jewelry safely and securely to your doorstep.

Shipping Locations

We ship across India and internationally to most countries worldwide. Shipping availability and rates may vary based on your location.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or for custom orders, processing may take longer, and we will notify you accordingly.

Shipping Methods & Delivery Time

Domestic Shipping (India):

Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days

International Shipping:

International Standard: 7-15 business days
International Express: 3-7 business days

Delivery times are estimates and may vary based on location, customs clearance, and carrier schedules.

Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free shipping may be available on orders above a certain value.

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your shipment's progress.

Insurance & Packaging

All gemstone orders are carefully packaged with protective materials and shipped with insurance to ensure safe delivery. High-value items receive additional security measures.

Customs & Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in our shipping costs and are determined by local customs authorities.

Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us immediately at your registered email or phone number. We will work with the carrier to resolve the issue promptly.